1.    Verify that the latest version of your sound card’s proprietary driver is properly installed on your system.

• Sound card and computer system manufacturers are constantly updating their sound card drivers so that their hardware can play the latest software programs with the best possible performance. If you have not updated your sound card driver recently, you may want to consider this option to ensure that your system runs all programs with optimum performance.

2.    Verify that your sound card is configured properly.

• Sound problems are often the result of conflicting DMA or IRQ settings. Many sound cards use an audio utility program, with options to adjust various settings and controls. Other sound cards require manual adjustments to the card itself. If your system is not playing the program’s audio files properly, refer to your hardware documentation or contact your hardware manufacturer to ensure that your sound card is configured properly and that the correct driver is installed.

3.    Make sure that any external speakers or headphones are properly connected and that the volume control is set appropriately.

• If sound issues continue, try playing other programs. If other audio files do not play on your system, update your sound driver or select alternate IRQ or DMA settings. Make only one change at a time, so that the source of the problem can be isolated. After making a change, restart the program and test for the error. If the error recurs, continue selecting alternate settings until the conflict is resolved. If the error cannot be eliminated, restore your original settings and contact your hardware manufacturer.

Refer to your hardware documentation for the most complete information on making system modifications to your particular computer.